When can I expect my order to arrive?
We make our products fresh when you order them (with the exception of our soaps which require at least 4 weeks to cure). Please allow 1-3 days from your order date for us to process your order and allow additional time for shipping. We may require additional time for larger orders, but this is rare. Most of our US orders arrive within 7 days from the day an order is placed.
What is your return policy?
You can view our return policy or submit a return request here.
Why are some of your products cheaper on your site than on Etsy?
As makers of handmade products, we love the Etsy community and being able to offer our products there. However, we pay additional fees to Etsy to list, sell, ship, and market our products through their platform. We have had to raise prices on certain items on Etsy to make sure we do operate at a loss. As a result, you can usually find the best prices here on our site, but you may still order from our Etsy site if you prefer to support the Etsy platform: SatsumaBeauty on Etsy.
Are your products vegan?
We use beeswax, honey, and lanolin in some of our products – these are not vegan ingredients. Please check the ingredients of our products to see if they are vegan or not. We are introducing product charts for all our products so you will be able to easily see whether a product is vegan, so stay tuned!
Are your products cruelty-free?
Yes, we are cruelty-free. We do not test on animals ever. Our ingredients have all passed tests for safety and effectiveness on humans.
Are your products safe to use during pregnancy?
You may want to avoid our products containing essential oils. Our other products should be safe to use, but we recommend you consult your physician.